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HIGH

CVE-2026-19806

CVSS v3

8.8

HIGH

EPSS Score

0.4 %

exploit probability, as of 2026-09-28

CISA KEV

No

known exploited

Exploitation

—

SSVC status

Description

The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` — yielding approximately 19.5 bits of entro

Technical details

Published
2026-09-01
Last Modified
2026-09-01

Frequently asked questions

What is CVE-2026-19806?

The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` — yielding approximately 19.5 bits of entro

Is CVE-2026-19806 actively exploited?

Active exploitation of CVE-2026-19806 has not been confirmed. Its EPSS score was 0.4% on 2026-09-28, the estimated probability of exploitation in the next 30 days.

What is the CVSS score for CVE-2026-19806?

CVE-2026-19806 has a CVSS v3 base score of 8.8 (HIGH severity).

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