CVE-2026-78357
CVSS v3
9.1
CRITICAL
EPSS Score
—
exploit probability
CISA KEV
No
known exploited
Exploitation
—
SSVC status
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Affected and fixed versions
Neither OSV.dev nor the vendor advisories we read list affected versions for CVE-2026-78357 yet.
Description
Previously issued authentication tokens are not immediately invalidated when an OTRS agent or customer user account is deactivated or its password is changed. As a result, an existing JWT may remain valid until its regular expiration time, which can be approximately 16 hours. An attacker who has previously obtained a valid authentication token can therefore continue to access OTRS with the privileges of the affected agent or customer user even after the corresponding account has been deactivated or the user's password has been changed. The vulnerability does not allow an attacker to obtain authentication tokens by itself. Exploitation requires possession of a previously issued and still valid token. The actual impact depends on the privileges associated with the compromised token. Customer user tokens are limited to the permissions of the affected customer account, while agent tokens may provide access to broader ticket, customer, or administrative functionality depending on the assigned permissions. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X
Technical details
- CVSS v3 Vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
- Published
- 2026-10-12
- Last Modified
- 2026-10-12
Frequently asked questions
What is CVE-2026-78357?
Previously issued authentication tokens are not immediately invalidated when an OTRS agent or customer user account is deactivated or its password is changed. As a result, an existing JWT may remain valid until its regular expiration time, which can be approximately 16 hours. An attacker who has previously obtained a valid authentication token can therefore continue to access OTRS with the privileges of the affected agent or customer user even after the corresponding account has been deactivated or the user's password has been changed. The vulnerability does not allow an attacker to obtain authentication tokens by itself. Exploitation requires possession of a previously issued and still valid token. The actual impact depends on the privileges associated with the compromised token. Customer user tokens are limited to the permissions of the affected customer account, while agent tokens may provide access to broader ticket, customer, or administrative functionality depending on the assigned permissions. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X
Is CVE-2026-78357 actively exploited?
Active exploitation of CVE-2026-78357 has not been confirmed.
What is the CVSS score for CVE-2026-78357?
CVE-2026-78357 has a CVSS v3 base score of 9.1 (CRITICAL severity), with vector string CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N.
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