CVE-2026-78355
CVSS v3
8.7
HIGH
EPSS Score
—
exploit probability
CISA KEV
No
known exploited
Exploitation
—
SSVC status
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Affected and fixed versions
Neither OSV.dev nor the vendor advisories we read list affected versions for CVE-2026-78355 yet.
Description
A path traversal vulnerability in the OTRS SendSupportBundle functionality allows an authenticated administrator to reference file paths outside the intended directory. This may allow files accessible to the OTRS application process to be deleted. The vulnerability does not bypass operating system file permissions. On OTRS versions prior to OTRS 7, the effective permissions of the web server process are relevant. Starting with OTRS 7, access is limited by the permissions of the dedicated OTRS user. Files with overly permissive ownership or file system permissions may therefore also be affected. The affected functionality may additionally attempt to include controlled files in a support bundle. However, support bundles are sent to a predefined OTRS support address, and direct disclosure of arbitrary files to the attacker has not been demonstrated. An attacker therefore requires valid administrative access to exploit the vulnerable functionality. The primary demonstrated impact is the deletion of files outside the intended directory within the effective permissions of the OTRS application process. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Technical details
- CVSS v3 Vector
- CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:N/I:H/A:H
- Published
- 2026-10-12
- Last Modified
- 2026-10-12
Frequently asked questions
What is CVE-2026-78355?
A path traversal vulnerability in the OTRS SendSupportBundle functionality allows an authenticated administrator to reference file paths outside the intended directory. This may allow files accessible to the OTRS application process to be deleted. The vulnerability does not bypass operating system file permissions. On OTRS versions prior to OTRS 7, the effective permissions of the web server process are relevant. Starting with OTRS 7, access is limited by the permissions of the dedicated OTRS user. Files with overly permissive ownership or file system permissions may therefore also be affected. The affected functionality may additionally attempt to include controlled files in a support bundle. However, support bundles are sent to a predefined OTRS support address, and direct disclosure of arbitrary files to the attacker has not been demonstrated. An attacker therefore requires valid administrative access to exploit the vulnerable functionality. The primary demonstrated impact is the deletion of files outside the intended directory within the effective permissions of the OTRS application process. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Is CVE-2026-78355 actively exploited?
Active exploitation of CVE-2026-78355 has not been confirmed.
What is the CVSS score for CVE-2026-78355?
CVE-2026-78355 has a CVSS v3 base score of 8.7 (HIGH severity), with vector string CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:N/I:H/A:H.
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