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Public proof of conceptAwaiting NVD analysis

CVE-2026-103985

FreeScout: a restricted agent can lift their own admin-imposed "see only assigned conversations" restriction via profile save

A public proof of concept exists; no exploitation attested.

  • Published2026-11-06
  • WeaknessCWE-269 · CWE-284

Am I affected?

With a domain, we read the version its public headers and pages expose. A distribution build can carry the fix under an older number.

Description

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.

Timeline

dates in UTC
  1. 2026-11-0617:11CVE publishedCNA

Versions per branch

Products declared by the CNA

As GitHub_M, the CNA that assigned this CVE, declared them in the CVE record; versions as written. NVD lists no product for this CVE yet: this is the only product data so far.

  • freescout-help-desk freescout
    Affected
    • = < 1.8.231no fix stated

Source: the CNA record (CVE Program), © The MITRE Corporation,CVE Terms of UseCVE recordupdated 2026-11-06

Neither OSV.dev nor the vendor advisories we read list affected versions for CVE-2026-103985 yet.

Full record on NVD

Fix

No fix published by the sources we read yet. NVD record

Detection

Nuclei template
none so far
ProjectDiscovery
Exploit-DB
no entry
Exploit-DB
Proof of concept
Metasploit modules
none listed
Metasploit Framework

Sources

  • CISA-ADPSSVC decisionpoc2026-11-06
  • CNACVSS 3.17.12026-11-06
  • CNAweakness (CWE)CWE-269, CWE-2842026-11-06
  • NVDweakness (CWE)CWE-269, CWE-284read 2026-11-06

Identifiers

Technical details

CVSS v3 Vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N
Published
2026-11-06
Last Modified
2026-11-06
NVD status
Received

Frequently asked questions

What is CVE-2026-103985?

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.

Is CVE-2026-103985 actively exploited?

A proof-of-concept exploit exists for CVE-2026-103985, but active exploitation has not been confirmed at this time.

What is the CVSS score for CVE-2026-103985?

CVE-2026-103985 has a CVSS v3 base score of 7.1 (HIGH severity), with vector string CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N.

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