CVE-2020-11463
CVSS v3
7.5
HIGH
EPSS Score
1.8 %
exploit probability, as of 2026-09-25
CISA KEV
No
known exploited
Exploitation
—
SSVC status
Description
An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making it possible to reset any user's password.
Technical details
- Published
- 2020-04-01
Frequently asked questions
What is CVE-2020-11463?
An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making it possible to reset any user's password.
Is CVE-2020-11463 actively exploited?
Active exploitation of CVE-2020-11463 has not been confirmed. Its EPSS score was 1.8% on 2026-09-25, the estimated probability of exploitation in the next 30 days.
What is the CVSS score for CVE-2020-11463?
CVE-2020-11463 has a CVSS v3 base score of 7.5 (HIGH severity).
Is CVE-2020-11463 affecting your environment?
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