CVE-2024-57727
HIGH CISA KEVCVSS v3
7.5
HIGH
EPSS Score
—
exploit probability
CISA KEV
Yes
known exploited
Exploitation
—
SSVC status
Description
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
CISA Known Exploited Vulnerability
- Date Added
- 2/13/2025
- Patch Due Date
- 3/6/2025
- Ransomware Use
- Known
- Required Action
- Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Technical Details
- CVSS v3 Vector
- 3.1
- Published
- 1/15/2025
- Last Modified
- 11/4/2025
Frequently Asked Questions
What is CVE-2024-57727?
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
Is CVE-2024-57727 actively exploited?
Yes. CVE-2024-57727 is on the CISA Known Exploited Vulnerabilities (KEV) catalog, meaning it has been confirmed as actively exploited in the wild. CISA requires federal agencies to patch by 3/6/2025.
What is the CVSS score for CVE-2024-57727?
CVE-2024-57727 has a CVSS v3 base score of 7.5 (HIGH severity), with vector string 3.1.
Is CVE-2024-57727 affecting your environment?
Use isMalicious to check if any of your IPs or domains are associated with this vulnerability's IOCs.